REFUND & REPLACEMENT POLICY
Last Updated: June 4, 2026
At Together Arts, every artwork is created, curated, and packaged with great care. Because our products consist of original handmade artwork and custom commissions, we maintain a strict Refund & Replacement Policy.
1. Original Artwork Sales
All purchases of original paintings and artwork are considered final.
Refunds, returns, or exchanges will not be accepted for:
- Change of mind
- Personal preference
- Incorrect selection by the customer
- Color variations caused by screen or device settings
- Delays caused by courier services
- Minor artistic variations inherent to handmade artwork
2. Handmade Artwork Disclaimer
All paintings and artworks sold by Together Arts are handmade and unique.
Minor variations in:
- Brushwork
- Texture
- Color tones
- Dimensions
- Artistic details
are natural characteristics of original artwork and shall not be considered defects or grounds for refunds, replacements, exchanges, or store credit.
3. Commissioned Artwork
All commissioned artwork is custom-created according to the customer’s specifications.
Therefore:
- Commission orders cannot be cancelled once work has begun.
- Commission orders are non-refundable.
- Commission orders are non-returnable.
- Completed commissioned artwork cannot be exchanged.
Since commissioned pieces are created specifically for individual customers, they cannot be resold and are therefore exempt from cancellation and refund requests.
4. Damaged Artwork During Transit
If artwork is received in a damaged condition due to shipping, customers must provide sufficient evidence to support their claim.
To qualify for review:
- The package must be opened while recording a continuous, unedited video.
- The video must clearly show the sealed package before opening.
- The entire unboxing process must be visible.
- Any damage to the artwork and packaging must be clearly captured.
- Customers are strongly encouraged to record the video in the presence of the delivery representative whenever possible.
Claims submitted without a complete unboxing video may not be eligible for replacement or store credit consideration.
5. Reporting a Damaged Delivery
Damage claims must be reported within 48 hours of delivery.
Customers must submit:
- Order Number
- Photographs of the damaged artwork
- Photographs of the outer and inner packaging
- Complete unedited unboxing video
Claims submitted after 48 hours may be rejected.
6. Store Credit for Approved Claims
If a damage claim is reviewed and approved by Together Arts:
- Store credit equivalent to the verified value of the damaged artwork may be issued.